sERVICE COVERAGE

Service Activation & Start Date

When does my cover begin?
Your protection starts immediately once your payment is processed. You will receive a confirmation email shortly afterwards.

Do I need to take any steps to activate my plan?
No, activation happens automatically. Your plan begins as soon as your purchase is complete and remains valid for 12 months.

When does my coverage end?
Your plan expires exactly 12 months later at 23:59 on the final day, unless you renew it beforehand.

How Do I Request a Repair?

Please contact us by:
📞 0800 055 4969
📧 Customer.Service@applifix.co.uk

Our team will organise your repair appointment, usually within 24 to 48 hours.

What’s Included?

• Unlimited repair visits and callouts for appliances covered during your 12-month plan
• All labour costs are covered
• Replacement parts provided when available
• Engineer appointments are generally booked within 24–48 hours after reporting a fault
• Coverage includes mechanical and electrical faults

What’s Not Covered?

• Cosmetic damage or normal wear and tear of appliances
• Faults that existed prior to your plan start date
• Damage caused by misuse or unauthorised repairs
• Appliances older than 10 years at the start of your plan
• Damage due to floods, fires, or other natural disasters

Service Area

We currently provide services across mainland UK postcodes only.

For remote areas, response times may be longer. Please contact us to confirm if your location is covered.

Response Times

We aim to schedule engineer visits within 24 to 48 hours, excluding weekends and public holidays.

Plan Exclusions & Prohibited Use

To ensure fair use and maintain service quality, the following are excluded from cover:

• Damage or faults existing before your plan started
• Damage caused by neglect, misuse, or tampering
• Repairs unrelated to normal appliance operation
• Any illegal or fraudulent use of our services or website
• Appliances used contrary to manufacturer instructions

Please note: If any of these exclusions apply, your plan may be cancelled without refund or further support.